IT Tech Support I
- Provide in-person and over-the-phone technical support, troubleshoot and repair issues related to software, hardware, phones email, network access, etc.
- Performs moves, adds, changes, and maintenance activities for desktop/laptop computers, telephones, and peripherals
- Installs new equipment and software for users as well as the replacement of end of life and non-functioning equipment
- Document support interactions with users, including details and steps performed to resolve issues
- Educates and train users with computer and software operations, peripherals, network usage, and best practices
- Create support procedures, technical reports and update existing process documentation
- Maintain software and hardware library, and assist with all software licensing compliance
- Assist with company initiatives and projects on an as needed basis within the IT Department
- Maintain confidentiality at all times
- Recommend necessary updates and revisions to USADA protocol and procedures as related to Information
- Technology Projects and other duties as assigned
- Excellent oral and written communication skills
- Excellent interpersonal skills
- Values Diversity, Equity and Inclusion among internal and external constituents
- Ability to multitask and to work accurately under pressure
- Excellent organizational skills
- Demonstrated ability to meet deadlines
- Ability to work independently and as a team member with minimal supervision
- Ability to work flexible hours and travel as needed
- Moderate proficiency in MS Programs (Word, Excel, Outlook, etc.)
- At least 1-year related work experience
- Ability to view challenges and change as an opportunity to learn new technologies, concepts and ideas
- Ability to consistently adapt to new situations
- Work experience in athletics or sports
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The U.S. Anti-Doping Agency (USADA) is recognized as the national anti-doping organization for Olympic, Paralympic, Pan American and Parapan American sport in the United States. The recognition tasks USADA with drug-testing and results management responsibilities for these athletes, however USADA is equally dedicated to preserving the integrity of sport through research initiatives and educational programs that inspire a commitment to true sport in the next generation of athletes.
Internationally, USADA is at the forefront of the anti-doping movement, considered the gold standard in many areas of anti-doping program management. In addition, our employees are held to the same high standards exhibited by athletes who fully embrace true sport: Integrity, Respect, Teamwork, Responsibility, and Courage.
Employees at USADA hold positions in areas including: sport testing, elite-athlete education, drug reference resources, science & research, legal affairs, outreach education (TrueSport), communications, business affairs & finance, and information technology. USADA additionally employs approximately 50 doping control officers stationed throughout the country responsible for collecting athletes’ samples.
USADA’s office is located near the Rocky Mountain foothills of northwest Colorado Springs, Colorado, a city that is home to the United States Olympic & Paralympic Committee and numerous Olympic and Paralympic sport national governing bodies.
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