- Provide prompt and superior quality customer service to athletes, NGBs, International Federations (IF) and athlete support personnel.
- Coordinate and assign all OOC and IC tests for assigned sport group. Work with Doping Control Officers (DCOs) and Regional Team Leads (RTLs) to coordinate testing, when applicable.
- Conduct research and work with the Olympic and Paralympic team, science and intelligence teams to create strategic test plans for the athletes within their core group of sports, as well as developing and recommending future testing strategies.
- Monitor athlete test history and provide feedback to avoid predictability and enhance likelihood of test success.
- Identify international athletes living, training, and competing in the US, and coordinate testing.
- Communicate and collaborate with International Federations (IF) on future test plans.
- Help identify potential no-advanced notice testing, pre-comp testing and post-comp testing missions and work with the Olympic and Paralympic team, science and intelligence teams for target testing to incorporate into the TDP.
- Assist in monitoring all testing requirements outlined in the WADA Code and the Technical Document for Sport Specific Analysis (TDSSA) for their core group of sports and make all needed changes to meet these requirements.
- Process incoming Unsuccessful Report Forms and provide detailed and informative summaries of unsuccessful attempts to ensure accurate review for potential Whereabouts Failures.
- Work with NGBs to identify IC testing opportunities during the calendar year. Follow up with NGBs to acquire Event Confirmation Forms and coordinate event testing in a timely basis prior to the competition.
- Work with NGBs to gather athlete contact information for RTPs within each sport. Work with Olympic and Paralympic Programs Supervisor to assess and update individual sport RTP and CAP criteria, as needed.
- Ensure that athlete whereabouts are complete and accurate. Work with athletes and NGBs to increase compliance.
- Provide assistance to athletes in regard to questions on whereabouts, testing, and the athlete website.
- Process all athlete retirements, athlete return from retirement, athlete sanction requirements, and WADA Exemption Requests.
- Maintain confidentiality at all times
- Projects and other duties as assigned
- BS / BA degree in Sports Management or related field, preferred OR equivalent/applicable experience
- At least 2 years’ experience providing direct and professional customer service
- Excellent oral and written communication skills
- Excellent organizational skills and attention to detail
- Able to effectively communicate with internal and external stakeholders
- Ability to work flexible hours as needed
- Thrives in a collaborative team environment
- Moderate proficiency in MS Programs (Word, Excel, Outlook)
- Experience in sport
- Proficiency in database management desired
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The U.S. Anti-Doping Agency (USADA) is recognized as the national anti-doping organization for Olympic, Paralympic, Pan American and Parapan American sport in the United States. The recognition tasks USADA with drug-testing and results management responsibilities for these athletes, however USADA is equally dedicated to preserving the integrity of sport through research initiatives and educational programs that inspire a commitment to true sport in the next generation of athletes.
Internationally, USADA is at the forefront of the anti-doping movement, considered the gold standard in many areas of anti-doping program management. In addition, our employees are held to the same high standards exhibited by athletes who fully embrace true sport: Integrity, Respect, Teamwork, Responsibility, and Courage.
Employees at USADA hold positions in areas including: sport testing, elite-athlete education, drug reference resources, science & research, legal affairs, outreach education (TrueSport), communications, business affairs & finance, and information technology. USADA additionally employs approximately 50 doping control officers stationed throughout the country responsible for collecting athletes’ samples.
USADA’s office is located near the Rocky Mountain foothills of northwest Colorado Springs, Colorado, a city that is home to the United States Olympic & Paralympic Committee and numerous Olympic and Paralympic sport national governing bodies.
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